1. Information We Collect
Personal Information
- Contact Details: Name, email address, phone number, and mailing address
- Professional Information: Employment history, education, skills, career objectives, and job preferences
- Documents: CVs, cover letters, LinkedIn profiles, and any other career-related documents you provide
- Payment Information: Billing details processed securely through our payment provider (Stripe)
Automatically Collected Information
- Website Usage: IP address, browser type, device information, and pages visited
- Cookies: Small files that help us improve your browsing experience
- Communication Records: Emails, chat messages, and support tickets for service improvement
2. How We Use Your Information
Service Delivery
- Create personalized CVs, cover letters, and LinkedIn profiles
- Provide career coaching and interview preparation services
- Communicate about your orders, revisions, and service updates
- Process payments and manage your subscription
Service Improvement
- Analyze website usage to enhance user experience
- Develop new features and improve existing services
- Conduct quality assurance and training for our writers
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent fraud
- Protect our rights and the safety of our users
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:
Service Providers
- Payment Processing: Stripe for secure payment handling
- Email Services: Trusted providers for service communications
- Cloud Storage: Secure servers for document storage and backup
Legal Requirements
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our users
- In connection with business transfers (mergers, acquisitions)
With Your Consent
Any other sharing will only occur with your explicit permission.
4. Data Security and Protection
Security Measures
- Encryption: All data transmitted is protected using SSL/TLS encryption
- Secure Storage: Personal information stored on encrypted, access-controlled servers
- Access Controls: Limited access to authorized personnel only
- Password Protection: All delivered documents are password-protected
Data Retention
- Active Accounts: Information retained while your account is active
- Completed Projects: Documents stored for 12 months post-delivery for revision requests
- Deletion Requests: Data permanently deleted within 30 days of request
5. Your Privacy Rights
Access and Control
- Access: Request a copy of all personal information we hold about you
- Correction: Update or correct any inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a commonly used format
Communication Preferences
- Opt out of marketing communications at any time
- Continue receiving service-related communications as needed
- Update your contact preferences through your account settings
How to Exercise Your Rights
Contact us at info@cvjamaica.com to exercise any of these rights. We will respond within 30 days.
6. Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. International Data Transfers
CV Jamaica Ltd. is based in the United Kingdom. If you are located outside the UK, your information may be transferred to and processed in the UK, which provides adequate data protection standards.
We ensure appropriate safeguards are in place for any international transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions where applicable
- Your explicit consent when required
8. Children's Privacy
Our services are designed for individuals aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent where required by law
10. Contact Information
Regulatory Authority
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.