Terms & Conditions

1. Agreement to Terms

By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, customers, and others who access or use our services.

2. Services Description

CV Jamaica provides professional CV writing services including:

• CV Writing: Professional resume creation and optimization
• CV Makeover: Professional improvement of existing CVs
• Cover Letter Templates: Customized cover letter templates (Growth and Career Partner plans)
• LinkedIn Content: Professional profile content writing (Growth and Career Partner plans)
• Document Formatting: Professional formatting and ATS optimization
• Revision Support: Content refinement within plan allowances

All services are provided digitally in PDF and Microsoft Word formats.

3. Subscription Plans & Pricing

Plan Types

• Starter Plan (2 Weeks): Basic CV package for new job seekers
• Growth Plan (4 Weeks): Comprehensive package for career changers
• Career Partner Plan (8 Weeks): Premium service with ongoing support

Payment Terms

• All subscription fees are due in full at the time of purchase
• Prices are listed in US dollars ($) and are inclusive of applicable taxes
• We accept major credit cards, debit cards, and other payment methods via Stripe
• Subscription periods begin immediately upon successful payment processing
• No refunds are provided after the initial 48-hour cooling-off period (see Section 8)

4. Client Responsibilities

To ensure the best possible service delivery, clients agree to:

• Provide Accurate Information: All personal, educational, and professional information must be truthful and complete
• Timely Communication: Respond to requests for information or clarification within 48 hours
• Document Review: Carefully review all drafts and provide specific feedback within the revision period
• Final Approval: Provide written approval of final documents before the end of your subscription period
• Respect Deadlines: Understand that delays in providing information may impact delivery timelines
• Professional Conduct: Maintain respectful and professional communication with CV Jamaica

Information Accuracy

You warrant that all information provided is accurate, complete, and not misleading. CV Jamaica is not responsible for any consequences arising from inaccurate or false information provided by the client.

5. Delivery & Turnaround Times

Standard Delivery Times

• Starter Plan: 3–5 business days for initial draft
• Growth Plan: 4–6 business days for initial draft
• Career Partner Plan: 4–6 business days for initial draft

Express Service

24-hour express service is available for an additional fee, subject to writer availability and workload capacity.

Delivery Method

All documents are delivered electronically via email in PDF and Microsoft Word formats. Documents are also stored securely in your client portal for easy access throughout your subscription period.

Factors Affecting Delivery

• Delays in client response or information provision
• Complex career histories requiring additional research
• High-volume periods (holiday seasons, graduation periods)
• Technical issues or force majeure events

6. Revision Policy

Included Revisions

• Starter Plan: Up to 2 revision cycles
• Growth Plan: Up to 4 revision cycles
• Career Partner Plan: Up to 6 revision rounds during subscription period

Revision Guidelines

• Revisions must be requested within your active subscription period
• Each revision cycle allows for multiple changes to be addressed simultaneously
• Revisions should be specific and constructive
• Major content changes beyond the second revision may incur additional fees
• Revisions do not include complete rewrites based on new information not previously provided

Revision Turnaround

Revision requests are typically completed within 2–3 business days, depending on the complexity and extent of changes requested.

7. Intellectual Property & Ownership

Your Content

Upon full payment and final delivery, you own all rights to your completed CV, cover letters, and other personalized documents. You may use, modify, and distribute these documents freely for your job search and career purposes.

Our Intellectual Property

• CV Jamaica retains ownership of our proprietary writing methodologies, templates, and processes
• Our website content, branding, and marketing materials remain our exclusive property
• Clients may not reverse-engineer, copy, or redistribute our proprietary methods

Confidentiality

We maintain strict confidentiality of all client information and do not share, sell, or reuse personal details or career documents for any purpose other than providing your requested services.

8. Cancellation & Refund Policy

Cooling-Off Period

You may cancel your order within 48 hours of purchase for a full refund, provided that work has not yet commenced on your project.

Service Guarantee

If you are not satisfied with our service quality, please contact us within 7 days of receiving your initial draft. We will work with you to resolve any issues through additional revisions or, in exceptional circumstances, provide a partial refund.

No-Refund Situations

• After the 48-hour cooling-off period has expired
• Once final documents have been delivered and approved
• For services already rendered (consultations, partial work completed)
• Due to client-provided inaccurate information
• For failure to secure employment (we do not guarantee job placement)

9. Limitation of Liability & Disclaimers

Service Limitations

CV Jamaica provides professional writing and career support services. We do not guarantee:

• Job interviews, offers, or employment outcomes
• Specific response rates from employers
• Immediate career advancement or salary increases
• Acceptance into educational programs or professional organizations

Limitation of Liability

Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages.

Industry Standards

Services are provided in accordance with generally accepted industry standards for professional CV writing services.

10. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

Data Security

• All client information is stored securely using industry-standard encryption
• Client data access is strictly controlled and secure
• We comply with applicable data protection regulations including GDPR
• Client documents are retained for 12 months after service completion, then securely deleted

11. Communication & Support

Business Hours

Customer support is available Monday through Friday, 9:00 AM to 5:00 PM GMT. CV Jamaica aims to respond to inquiries within 3-5 business days.

Communication Methods

• Email: info@cvjamaica.com (primary method)
• Document Delivery: Secure document sharing and project updates

Response Time Expectations

• General inquiries: Within 3-5 business days
• Revision requests: 2–3 business days
• Project updates: As scheduled within your subscription period

12. Dispute Resolution

Internal Resolution

CV Jamaica is committed to resolving any issues or disputes amicably. If you have concerns about our services, please contact us immediately at info@cvjamaica.com. CV Jamaica will investigate all complaints thoroughly and work toward a fair resolution.

Resolution Process

1. Direct communication with CV Jamaica via email
2. Formal complaint review and investigation
3. Resolution proposal and implementation
4. External mediation (if necessary)

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

CV Jamaica shall not be liable for any delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or restrictions
• Internet service disruptions or technical failures
• Service provider capacity limitations
• Supplier or vendor failures

In such circumstances, we will make reasonable efforts to minimize delays and communicate with affected clients promptly.

14. Modifications to Terms

CV Jamaica reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to existing clients via email at least 30 days prior to taking effect.

Continued use of our services after modifications take effect constitutes acceptance of the updated terms. The most current version of our Terms & Conditions will always be available on our website.

If you do not agree to modified terms, you may cancel your subscription according to our cancellation policy.